AI receptionist
24/7 AI receptionist & dispatch
A family-owned HVAC and plumbing network serving Nassau and Suffolk
A high-volume HVAC and plumbing network covering both counties was losing after-hours emergency calls to voicemail. Every winter freeze and summer heatwave meant lost revenue and frustrated customers.
A voice-native, low-latency AI receptionist trained on their service catalog, pricing tiers and emergency triage protocols. It checks technician availability and books appointments in real time inside ServiceTitan, their existing field-service software.
- of after-hours and overflow calls captured
- 100%
- after-hours emergency revenue in 60 days
- +40%
- admin hours saved every week
- 30+
- Zero missed leads. Calls that used to die in voicemail now become scheduled dispatch tickets.
- Immediate return. A 40% increase in captured after-hours emergency revenue within the first 60 days.
- Operational relief. Over 30 hours a week of manual follow-ups and call-backs taken off the admin team, freeing people for the complex customer issues.